Website, Videography Agreement & Service Terms
Twin Tandem Studios contemplates that under the terms of this Agreement, all Services to be provided hereunder will be performed by Twin Tandem Studios to provide audio-visual production, editing and consulting services upon request to you, the purchaser.
Scope of Services
It is understood by the parties that you do not have the exclusive right to Twin Tandem’s services. You have contracted for the following services from Twin Tandem, which Services Twin Tandem agrees to provide to you under the terms and conditions of this Agreement, to the best of Twin Tandem’s ability, and pursuant to the professional standards applicable in its industry:
Provide audio-visual production, editing and consultation services pertaining to you.
It is intended by the parties that Twin Tandem will provide such services according to general deadlines provided by Twin Tandem. Twin Tandem’s work schedule shall be controlled by Twin Tandem to meet the deadlines provided by Twin Tandem to you.
Please read this Agreement carefully before further using our website or ordering services. By accessing and using our website or by ordering Services, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all of the terms and conditions then you may not access the website or purchase our Services. If these terms and conditions are considered an offer by Twin Tandem Studios LLC, acceptance is expressly limited to these terms. The Services are only made available to individuals who are at least 18 years old. Please read these terms carefully; and,
Do not purchase videography services, if you disagree to our Terms of Service.
Contact us with concerns or questions by phone or the website contact form.
By continuing use of this website, and / or purchasing services, you hereby agree to the following & accept these terms below:
No Violation of Laws
You agree that you will not, in connection with your use of the Services, violate any applicable law or regulation. Without limiting the foregoing, you agree that you will not make available through Twin Tandem Studios, twintandem.com, or our Services, any material or information that infringes any copyright, trademark, patent, trade secret, or other right of any party (including rights of privacy or publicity).
Misuse of Services
You may not connect to or use the Services in any way not expressly permitted by this Agreement. Without limiting the foregoing, you agree that you will not (a) institute, assist, or become involved in any type of attack, including without limitation denial of service attacks, upon our website or otherwise attempt to disrupt the Services or any other person's use of the Service; or (b) attempt to gain unauthorized access to twintandem.com or Twin Tandem Studios Services, Accounts registered to other persons, or the computer systems or networks connected to the Services.
If you login on the Services, you are responsible for maintaining the security of your account, the accuracy of information associated with your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the Services. You must immediately notify Twin Tandem Studios of any unauthorized uses of your account or any other breaches of security. Twin Tandem Studios will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.
Twin Tandem Studios reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement and relevant policies periodically for changes. Your continued use of or access to the Services following the posting of any changes to this Agreement constitutes acceptance of those changes.
Twin Tandem Studios may also, in the future, offer new services and / or features through the Services — including the release of new tools, resources or features. New features or new services shall be subject to the terms and conditions of this Agreement.
This Agreement does not transfer from Twin Tandem Studios to you any Twin Tandem Studios or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with Twin Tandem Studios. Our trademarks, websites, the Twin Tandem Studios logo, and all other trademarks, service marks, graphics and logos used in connection with this website, or the Services, are copyright, trademarks or registered trademarks of Twin Tandem Studios or Twin Tandem Studios’ licensors. Other trademarks, service marks, graphics and logos used in connection with the Services may be the trademarks of other third parties. Your use of the Services grants you no right, nor license, to reproduce or otherwise use any Twin Tandem Studios or third-party trademarks except as explicitly permissioned in writing, and / or as defined in this Agreement.
Twin Tandem Studios may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement, simply discontinue using the Services and stop using this website. All provisions of this Agreement which by their nature should survive termination, shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Disclaimer of Warranties
Services are provided “as is”. Twin Tandem Studios and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose, non-infringement and similar warranties. Neither Twin Tandem Studios nor its suppliers and licensors, makes any warranty that the Services or the Website (twintandem.com) will be error free or that access thereto will be continuous or uninterrupted. You hereby understand that you download from, or otherwise obtain content or services through, the Services and twintandem.com at your own discretion and risk.
Limitation of Liability
In no event will Twin Tandem Studios, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental and / or consequential damages; (ii) the cost of procurement or substitute products or services; (iii) for any interruption of use or loss or corruption of data. Twin Tandem Studios shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.
General Representation and Warranty
You agree to indemnify and hold harmless Twin Tandem Studios, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Services or the website (twintandem.com), including but not limited to your violation of this Agreement and / or any Twin Tandem Studios sales, ethics or similar policies.
This Agreement constitutes the entire agreement between Twin Tandem Studios and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of Twin Tandem Studios, or by the posting by Twin Tandem Studios of a revised version. Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Services will be governed by the laws of the state of North Dakota.
If any part of this Agreement (and / or our policies) is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. Twin Tandem Studios may assign its rights under this Agreement without condition. This Agreement will be binding upon and will insure to the benefit of the parties, their successors and permitted assigns.
Trademark & Brand Usage
For Twin Tandem Studios licensees, authorized resellers, developers, customers, and any other party wishing to use Twin Tandem Studios’s service marks, trademarks or images in promotional, advertising, instruction, reference materials, or on their own website, products, packaging, or labels.
If you are a licensee and you have been provided special brand usage guidelines with your license agreement, please follow those guidelines. If your license agreement does not provide brand usage guidelines, use these guidelines.
This policy is designed to help you use our brand and assets, including our logo and trademarks, without having to negotiate a separate agreement with Twin Tandem Studios. If you would like to use our logo, service marks, or trademarks in a format or way that is not covered by this section, you absolutely must contact us with the intended use and any accompanying visuals for written permission to use our registered trademarks.
By following these brand guidelines, you help us protect our valuable intellectual property rights and our brand. By using a Twin Tandem Studios service mark, trademark, trade names, or trade dress, in whole or in part, you are acknowledging that Twin Tandem Studios LLC is the sole owner of the trademark and you promise not to interfere with our rights in dealing with the trademark, including but not limited to Twin Tandem Studios’ use, registration of, or application to register such trademark, alone or accompanied by other words, anywhere in the world. Further, by using a Twin Tandem Studios trademark, you agree that you will not misuse or cause harm to any Twin Tandem Studios trademark.
Using the Twin Tandem Studios Logo
We do not allow the use of our image logo, except as permitted under fair use doctrine. If you are writing a news article or a part of a news publication and / or looking for a high-res logo, please Contact Us with your topic and talking points.
Merchandise and manufactured items
We do not permit the use of our service marks, name or logo on merchandise.
Naming applications, products and domains
Do not use "Twin Tandem Studios" in your domain names, software or applications, or products / services in any way whatsoever without the prior written consent of Twin Tandem Studios LLC. Especially, avoid using "Twin Tandem Studios" or similar verbiage in relation to video production, videography, video editing or any software, service or product, or website that primarily deals with photography and videography.
Do not copy our visuals, aesthetics, designs, website, or software applications as this could create confusion for our customers, website users, and app users.
You may not use Twin Tandem Studios marks in a disparaging manner.
Endorsement or Sponsorship
You may not use Twin Tandem Studios, or any other Twin Tandem Studios mark, in a manner that would imply affiliation with Twin Tandem Studios, or an endorsement by Twin Tandem Studios, unless you have received explicit written authorization from us.
Variations, Takeoffs or Abbreviations
You may not use variations of the Twin Tandem Studios name for any purpose, including the phonetic equivalent, foreign language equivalent, takeoff, or abbreviation of a trademark for any purpose; for example, "Twin Tandem Studios Product Name" or any other variation that may include Twin Tandem Studios in prefix, suffix, or as a word part.
Twin Tandem Studios service marks, trademarks, trade names, and trade dress are valuable intellectual property assets. We take the misuse, abuse, and harm of our trademarks seriously. If you have questions or concerns about Twin Tandem Studios’ legal terms, policies, copyright information, trademark information, or other legal topics, please contact us.
The following terms are incorporated by reference, and below.
Describes how our website may be used. Do not use this website, or order services, if you do not agree to the Website Use Terms described in this policy.
Describes how we collect and use information you send to us by visiting our website or by ordering service. Do not use our website and do not order our services if you do not agree to our Privacy Practices described in this policy.
Describes how our video production services may be used. Do not purchase our videography services if you do not agree to these Videography Terms.
Describes our Code of Ethics, Safety Policy, Sales Policy and Storage Policy. Do not purchase our services if you do not agree to our policies as described.
By accessing the website at https://twintandem.com.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
Permission is granted to temporarily download one copy of the materials (information or software) on Twin Tandem Studios' website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on Twin Tandem Studios' website;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or "mirror" the materials on any other server
modify or copy the materials;
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Twin Tandem Studios at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on Twin Tandem Studios's website are provided on an 'as is' basis. Twin Tandem Studios makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, Twin Tandem Studios does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
In no event shall Twin Tandem Studios or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Twin Tandem Studios' website, even if Twin Tandem Studios or a Twin Tandem Studios authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Accuracy of materials
The materials appearing on Twin Tandem Studios's website could include technical, typographical, or photographic errors. Twin Tandem Studios does not warrant that any of the materials on its website are accurate, complete or current. Twin Tandem Studios may make changes to the materials contained on its website at any time without notice. However Twin Tandem Studios does not make any commitment to update the materials.
Twin Tandem Studios has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Twin Tandem Studios of the site. Use of any such linked website is at the user's own risk.
Twin Tandem Studios may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
These terms and conditions are governed by and construed in accordance with the laws of North Dakota and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
Your privacy is important to us. It is Twin Tandem Studios' policy to respect your privacy regarding any information we may collect from you across our website, https://twintandem.com, and other sites we own and operate.
Information we collect:
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
We may also collect data about the device you’re using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
We may ask for personal information, such as your:
Social media profiles
Date of birth
Legal bases for processing
We will process your personal information lawfully, fairly and in a transparent manner. We collect and process information about you only where we have legal bases for doing so.
These legal bases depend on the services you use and how you use them, meaning we collect and use your information only where:
it’s necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (for example, when we provide a service you request from us);
it satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests;
you give us consent to do so for a specific purpose (for example, you might consent to us sending you our newsletter); or
we need to process your data to comply with a legal obligation.
Where you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time (but this will not affect any processing that has already taken place).
We don’t keep personal information for longer than is necessary. While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security. If necessary, we may retain your personal information for our compliance with a legal obligation or in order to protect your vital interests or the vital interests of another natural person.
Collection and use of information
We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a manner that is incompatible with these purposes:
to enable you to customize or personalize your experience of our website;
to attribute any content (eg. posts and comments) you submit that we publish on our website;
to process any transaction or ongoing payments;
to deliver products and/or services to you;
to enable you to access and use our website, associated applications and associated social media platforms;
to contact and communicate with you;
for internal record keeping and administrative purposes;
for analytics, market research and business development, including to operate and improve our website, associated applications and associated social media platforms;
to run competitions and/or offer additional benefits to you;
for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
to comply with our legal obligations and resolve any disputes that we may have; and
to consider your employment application.
Disclosure of personal information to third parties
We may disclose personal information to:
third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, ad networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
our employees, contractors and/or related entities;
sponsors or promoters of any competition we run;
credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you; and
third parties to collect and process data.
International transfers of personal information
The personal information we collect is stored and processed in the United States, or where we or our partners, affiliates and third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties.
We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.
Where we transfer personal information from a non-EEA country to another country, you acknowledge that third parties in other jurisdictions may not be subject to similar data protection laws to the ones in our jurisdiction. There are risks if any such third party engages in any act or practice that would contravene the data privacy laws in our jurisdiction and this might mean that you will not be able to seek redress under our jurisdiction’s privacy laws.
Your rights and controlling your personal information
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.
Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your personal information according to this policy.
Limits of our policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
Changes to this policy
Twin Tandem Studios Data Controller
Paul Hoplin 218-464-6524
What is a cookie?
A cookie is a small piece of data that a website stores on your device when you visit, typically containing information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.
Cookies are used to enable certain features (eg. logging in), to track site usage (eg. analytics), to store your user settings (eg. timezone, notification preferences), and to personalise your content (eg. advertising, language).
Cookies set by the website you are visiting are normally referred to as “first-party cookies”, and typically only track your activity on that particular site. Cookies set by other sites and companies (ie. third parties) are called “third-party cookies”, and can be used to track you on other websites that use the same third-party service.
Types of cookies and how we use them
Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts and payment processing. We use essential cookies to enable certain functions on our website.
Performance cookies are used in the tracking of how you use a website during your visit, without collecting personal information about you. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. We use performance cookies on our site.
Functionality cookies are used in collecting information about your device and any settings you may configure on the website you’re visiting (like language and timezone settings). With this information, websites can provide you with customised, enhanced or optimised content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party service. We use functionality cookies for selected features on our site.
Targeting / Advertising cookies
Targeting/advertising cookies are used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service. We use targeting/advertising cookies on our site.
Review of third-party cookies on our site
Third-party privacy practices
We review the privacy policies of all our third-party providers before enlisting their services to ensure their practices align with ours. We will never knowingly include third-party services that compromise or violate the privacy of our users.
How you can control or opt out of cookies
If you browse websites from multiple devices, you may need to update your settings on each individual device.
Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content across the sites you visit.
Video Production & Videography Terms
The following terms of service (hereafter referred to as "Videography Terms") apply when contracting Twin Tandem Studios to perform video production services (herein referred to as the “Video Services”) for you, or the entity that you represent.
Video Services are provided by Twin Tandem Studios LLC (“Twin Tandem Studios”) and are subject to your acceptance, without modification, of the Videography Terms and all other terms and policies that may be included by reference, including the Service Agreement.
Notice of Terms
The Video Services herein are made only available for lawful purposes, to persons at least 18 years of age. You may only contract Video Services if you are able to form a binding contract with Twin Tandem Studios and are not a person barred from doing business or receiving Services and / or Video Services under the laws of the United States or other applicable jurisdictions. If you are accepting the Videography Terms on behalf of an organization, company, government, or other legal entity, you represent and warrant that you are authorized to do so. You may only contract our video production services from Twin Tandem Studios only after accepting these Videography Terms; and, only in compliance with all applicable local, state, national, and international laws, rules and regulations; and, only after accepting our full Service agreement.
Please read this Agreement carefully before contracting Video Services. By placing an order via telephone, website, in person, or by any ordering mechanism developed in the future, you agree to become bound by the Terms of this Agreement. If you do not accept all of the Terms, without modification, then you may not place an order or contract video production services from Twin Tandem Studios. If these Terms are considered an offer by Twin Tandem Studios, acceptance is expressly limited to all of these Terms.
Twin Tandem Studios is contracted at your directive; therefore you acknowledge and understand that you alone are responsible for the images and audio Twin Tandem Studios records on video. You represent and warrant that you have the authority to record video and audio at your event, at the venue and time described.
Audio & Video Laws
You are responsible for notifying (i) the venue, (ii) event attendees and guests, (iii) the proper authorities, owners, government officials, agents or representatives and (iv) any other applicable parties that you will be recording video with audio at your event. You will ensure that by contracting Twin Tandem Studios to record video and audio at your event, both you and Twin Tandem Studios are complying with all applicable local, state and US laws.
Video & Audio Notification
You alone are responsible for notifying venue, guests, attendees, passerby, any venue or local regulator including property owners, interviewees, and applicable persons that you have contracted Twin Tandem Studios to capture video and audio. You represent, warrant and understand that you alone are responsible for notifying guests and attendees that Twin Tandem Studios will be recording video and audio and directing those who wish not to be captured on video or audio to avoid us.
Copyright & Sharing
You are the sole copyright holder for all video and audio we record. However, we need certain rights from you, to provide Video Services to you. You hereby grant Twin Tandem Studios a non-exclusive, transferable, sub-licensable, royalty-free, irrevocable, worldwide license to use any video and audio we record on your behalf in connection with the services we provide to you.
Portfolio & Samples
Unless you have explicitly requested a Non-Disclosure Agreement ("NDA"), you hereby grant Twin Tandem Studios and its affiliates a non-exclusive, transferable, sub-licensable, royalty-free, irrevocable, worldwide license to use the video and / or audio we record in portfolio, in promotion or for other marketing purposes.
Delivery & Specifications
Videos will be delivered in a digital format. A link will be emailed to your email address, allowing you to download your videos.
Code of Ethics
Customer satisfaction, privacy, abiding by the law, being respectful, and great service are important to us. Our videographers, editors, and video production professionals subscribe to this code of ethics upon being hired, and are routinely refreshed during their employment. We aim to treat our customers with respect at all times.
Videographer Code of Ethics
Achieve the highest quality of work at all times.
Always maintain a cooperative, helpful and positive attitude.
Always be accurate and honest in the representation of people on camera.
Document — Never intentionally alter or influence events during filming.
Do not accept gifts or compensation from others.
Only film lawfully, and respect the privacy of others.
If an individual does not wish to be on video, avoid them.
Be respectful to customers, and thankful for them.
We take the safety, health and general well being of our videographers and crew members seriously and ask that customers respect these safety standards. Please note, videographers may refuse to perform an action if it endangers them or the equipment. Our videographers work with customers, within these standards.
Videographer Safety Policy
No filming outdoors during rain, extreme fog, or thunderstorms.
No filming outdoors when the temperature is below -50° F, or over 100° F.
We cannot go onto roofs or scaffolds lacking guard rails.
We will not enter homes, offices, or premises that are unsafe or hazardous.
Videographers will flee to safety during nearby fights, riots, or crimes in action.
Videographers will leave if they become threatened or feel unsafe.
Videographers will leave if there are unlawful activities taking places.
Videographers may refuse any customer request or action if, in their sole discretion, they feel such request or action would endanger themselves, equipment or is unlawful.
Please carefully review and familiarize yourself with these sales practices prior to purchasing or contracting Twin Tandem Studios — Additionally, see Videography Terms.
Subject to Approval
Project requests are subject to review; i.e., price, availability and order contents must be verified manually. Once approved, we will issue an invoice accordingly, and accept your order upon full payment.
Refusing & Waitlisting Orders
We reserve the right to deny any request or order for any reason. You also understand that due to market conditions (i.e., supply and demand constraints, or general availability,) we may waitlist orders for any reason, at our discretion.
Twin Tandem Studios is a video production company based in Grand Forks, North Dakota and we accept orders nationwide. However, we reserve the right to reject orders due to geographic area or travel limitations that would be too cumbersome, or difficult, unsafe or unprofitable to serve. Pricing may not reflect actual travel charges.
Payment & Booking
Availability is typically on a "first come, first served" basis, and should never be assumed otherwise. Reservations are only made upon receiving payment.
Non Payment & Partial Payment.
Orders must be fully paid before performing services unless otherwise stated on an invoice. Orders not paid in-full, prior to filming, will not be fulfilled.
Orders above $20,000 in production value may qualify for special payment terms; e.g., weekly or bi-weekly payments relative to the project scope.
Twin Tandem shall provide invoices for amounts due and owing by Client for services performed on a periodic or other basis as determined to be reasonable by Twin Tandem, in its sole discretion.
Terms of Sale
All schedule changes, however small, are subject to a $299 schedule change fee (for orders before March 29, 2020 the fee is $59.) Schedule changes may be incompatible with our availability — in which case, cancellation policies apply.
Cancellations & Fees
All orders are immediately 50% non-refundable. By contracting Services from Twin Tandem Studios, we reserve equipment, videographers and other resources for your video project and this reduces our availability with other customers. All cancellations must be made at least 30 days prior to filming, any cancellation thereafter will be considered a forfeiture of the full amount.
Upon Our Arrival
Once our videographers arrive to your specified location, at your specified time, your order cannot be cancelled, shortened, or refunded in whole or in part.
Service is not refundable. We are only able to refund up to 50% of the order when (a) no services have been performed, (b) the order has been cancelled with advance notice as mentioned above, AND (c) we have not incurred any production expenses; e.g., booking, procurement, travel or similar expenses.
The cancellation fee is 50% of the order total, after incurred expenses have been deduced — or, 100% if not cancelled within 30 days prior to filming.
Please note, we reserve personnel and gear for accepted / booked orders, and actively refuse other customers to prevent overbooking. Our cancellation fee is what allows us to confidently plan and book projects in advance.
Acts of God
Twin Tandem Studios may terminate this Agreement and suspend fulfillment of all Services, in whole or in part, in the event of acts of God beyond our control, including war, government regulation, terrorism, natural disasters, strikes, civil disorder, curtailment of transportation, or similar emergency beyond our control, making it impossible, illegal, or commercially inadvisable, or which materially affects our ability to perform our obligations under this Agreement in whole or in part. We may also cancel any order, or suspend Services without liability.
You are responsible for all Service-related expenses, including but not limited to transportation costs, travel expenses, equipment, props and any other expenses incurred for the duration of the Services provided. Under this Agreement you are responsible for project expenses as they are incurred unless otherwise stated. Twin Tandem Studios may request pre-approval from you but pre-approval for expenses is not required. You are responsible for statutory mileage incurred for travel to and from Twin Tandem’s location and Client’s location(s) at the rate of $0.58 per mile, if outside the city limits of the City of Grand Forks, North Dakota.
Our video production services involves the archival, storage, and delivery of customer videos. These terms outline our policies and obligations for storing customer videos on our servers, and how we treat customer data over longer timeframes.
Original Camera Footage
Stored for 14 days post production. We may, at our sole discretion, store this content indefinitely, but have no obligation to You to store it beyond 14th day after filming. If you require the original footage, notify us prior to filming.
Compressed Raw Footage
Stored for 90 days post production. We may, at our sole discretion, store this content indefinitely, but have no obligation to You to store it beyond 90 days after filming. All customers should create backup copies of their videos.
Restricted Employee Access
We take great care to protect customer videos from being accessed by employees. Generally, employees may only access your videos on a need to know basis, to comply with legal requests, or to perform services that you have explicitly contracted or asked us to perform.
We may transmit your video content to datacenters outside of the United States for backup, delivery to you, or for the purposes of serving customers.
We may backup videos, internally or offsite, but have no obligation to do so.
You are responsible for the long-term safekeeping of your video(s) and data. You should never rely on another entity to backup and protect your data. We recommend all customers make backup copies of their video(s).